HH’s strategic plan will ensure that experiences of homelessness are rare, short-lived, and non-recurring. HH will develop a complete plan of action for each individual we serve to get them from a point where they are precariously housed and becoming homeless to the end goal of permanent stable housing with centralized intake, rapid shelter, case management and interventions. 

Organizational Oversight
To develop the Board, HH wants individuals who will represent the public of New Mexico from all served populations. During the expansion, the Board will seek out appropriate appointee individuals to serve on the board of directors as strategically important to the mission.  Transparency will be maintained through all staff and executive meetings, incident reports, and proactively sharing information.

Financial Capacity
While financially stable, HH has limited reserves. The goal is 6-9 months of full operational cost coverage in case of emergencies so that clients will not suffer as a result of interrupted services or programs.  The agency seeks diversified funding including Medicaid Billing.  HH is attempting to increase its Surplus Revenue to allow the ability to provide emergency help for individuals without relying on grants.  Whether through partnership or creation, HH will expand the ability for clients to access financial resources and services.

Technological Capacity
HH is implementing a single shared database that can cross-connect service agencies.  It leverages the current in-kind technology donation from Google that allows unlimited access to cloud computing power.  Every individual who enters the HH database will have an individual service plan and program that can be modified as the individual progresses.  HH can partner with other agencies to place clients at any facility or program.  Decision-tree modeling case management will be consistent across all programs and allow data point tracking on individual steps across the populations. Utilizing Application Program Interface (API) accesses the current federally-required Homeless Management Information System (HMIS) will have data imported. Every individual will have an emergency action plan built automatically using their points of contact and medical data as provided.  

Human Resource Capacity
Using federal wage standards, HH will standardize job titles and salaries. HH will gather all administrative assistants and data managers and consolidate them into one organization internally.  Internal career paths will be built by offering leadership training, management positions offered internally, helping staff achieve goals and objectives to meet high level position standards, and the development of the HH Internal University. 

Service Location Capacity
New buildings will be acquired for housing to the public and clients. Units will be purchased and converted as needed, in a scattered-site model, with up to half of the units being reserved for our clients.  Funding for these capital projects will be primarily driven through market-rate rentals of the units not reserved for clients.  HH expects to expand the number of shelters statewide.  As HH has become the leader in providing various levels of housing, it can become a support for other struggling organizations.  In the event that these non-profits cannot continue to exist, financially or otherwise, HH can be there to keep services going.  For non-profits that are doing well financially, we can assist in helping them with programming. HH provides emergency, temporary, and permanent housing to people precariously housed. HH managers can provide expertise in delivering services through various models.  

Community Placement Capacity
HH will offer de-escalation training and safety precautions, allowing families to provide a safe space for individuals and families experiencing homelessness in the community.  HH will provide training opportunities for peers and individuals who have shared experiences to become part of the treatment plan for incoming individuals.  

Childcare Capacity
HH will open an integrated Child Care Program that will connect regularly-housed children with those who have experienced homelessness to increase coping skills for those children.

Medical Billing Capacity
In becoming a Medicaid provider, HH will be able to bill for the services that are currently offered.  As more services are funded through Medicaid or SAMHSA, HH can increase the types of services provided.  Permanent Supportive Housing would open up new avenues for clients, considering the lack of accessible units in New Mexico.  HH will hire a licensed marriage and family therapist MFT who is also certified to be a supervisor to clinical interns. HH will provide group services, as well as other rehabilitation services for those who have substance abuse issues.  HH will open group homes that are designed for its specific population.

Senior Citizen Capacity
There is an expected increase in the senior citizen population who experience homelessness. HH has become the default institution of last resort for individuals who do not qualify for skilled nursing facility level of care or who have been blacklisted for facilities due to behavioral issues. HH will open an assisted living facility that is integrated with other senior citizens who are capable of self-pay for their Assisted Living Services. 

Vocational Programming Capacity
HH can be the employer of record for individuals staying in our shelters and connect them to potential employment opportunities through a temp agency model. By dedicating a resource staff person to connect potential employers to individuals, matches can be found that allow people to have permanent job placement.